Refund Policy

1. Our Commitment

We are obliged to supply goods that are in conformity with the contract. Please keep your invoice or receipt for anything you buy from us. It will ensure we can help you if you need to send something back.

2. Right to Cancel

Where you are a consumer based in the EU, you have the right to cancel your contract for any reason, until 14 days after you (or a neighbour nominated by you to accept delivery on your behalf) receives the goods, or where the goods are delivered in instalments, until 14 days after you receive the last instalment of the goods.

To cancel your contract, you can email us at info@meltflex.tech, quoting your order number or invoice number, and providing your name and address.

Please note: This right does not apply to made-to-measure goods or goods which are made to your specification.

3. Returning Goods

You must take reasonable care of the goods until you return them or we collect them. Products must remain in the packaging in which they are delivered until collected by, or returned to, us.

If you cancel your order after having received the goods, you should return the goods to us without undue delay and in any event not later than 14 days from the day on which you notify us of your cancellation, unless we have agreed to collect them from you.

You will be responsible for the direct cost of returning the goods. If you would like us to collect the goods, please contact us. There will be an additional charge for the collection, as set out in the Additional Fees section below.

4. Refund Process

If you cancel your order and return the goods in accordance with the conditions above, we will refund the amount paid by you for the goods, including any charges for delivery of the goods to you, save that the maximum refund for delivery costs will be the least expensive delivery method we offer to your delivery address.

However, please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling the goods in a way which would not be permitted in a shop.

We will pay the refund within 14 days after the day we receive the goods from you, using the same means of payment as you used for the initial transaction.

Please note: If you cancel your order on the day of delivery, the goods will already have been loaded onto the van and may already be en route. We may therefore charge an additional fee for wasted delivery costs in these circumstances.

5. Faulty Goods

If the goods you purchase are faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights. We may ask you to provide us with photos showing the fault, or we may need to inspect the product before agreeing a return or a refund.

6. Discretionary Returns

Except where goods are faulty, or you have a right to cancel your contract, return of unwanted goods will only be accepted at our discretion and may be subject to payment of any reasonable costs incurred by us in connection with your order.

Where we have agreed to accept a return of goods under this condition, we will refund you any amounts paid for the goods, less the delivery charges and any other reasonable costs incurred by us in connection with your order.

7. Additional Fees

Additional fees may be chargeable in the following circumstances:

8. Your Legal Rights

Advice about your legal rights is available from your local consumer protection authority. Nothing in these terms will affect these legal rights.

Questions?

For any questions regarding returns or refunds, contact us at info@meltflex.tech.